Customer stories

CopyTec Legal Services streamlines file sharing with Hightail

For CopyTec Legal Services, a California based, licensed professional copy service, being able to easily share large digital files to ensure fast turnaround times for clients is a competitive imperative. Many years ago, CopyTec turned to OpenText Hightail (aka YouSendIt back then) and they have been avid fans ever since.

CopyTec has been providing clients with print, copy, scan and eDiscovery services for more than 18 years. One of the biggest business challenges was finding an easy, fast and reliable way to send and receive files that were too large to email, especially large video files. Before turning to Hightail, CopyTec relied on sending digital files on CDs and DVDs, which was cumbersome, costly and time consuming.

“Hightail has provided CopyTec with the ability to easily upload, send and receive large volumes of data. This has made us more efficient in our daily operations, allowing us to focus on delivering continued excellent service to our customers,” says the company’s owner Cheryl Shelmadine.

Hightail provides CopyTec with a cloud-based file sharing solution that is fast, secure and easy to use, ensuring optimal turnaround times for projects and deliverables. Clients can easily access and download files without an account or having to install software onto their computers.

For Shelmadine, a major benefit offered by Hightail is the uplink feature, which allows her clients to easily upload and share files to her account for processing, without needing an account themselves. This proved especially useful for eDiscovery and trial binder projects, saving valuable time and effort. In addition, Hightail’s rigorous, HIPAA compliant security standards allow clients to confidently share even the most sensitive and confidential information – a must for any company serving the legal community.

With Hightail, CopyTec is always in complete control: recipients are sent email notifications with a link when files have been delivered and are available for download. Hightail also allows CopyTec to conveniently monitor when clients have downloaded the delivered content. The platform also logs all files sent and received, providing a convenient audit trail. In addition, files that have already been sent to one recipient can be quickly and easily shared with another recipient without needing to upload the files again.

According to Shelmadine, Hightail stands out from the competition for its ease of use and reliability – the content sent will be the content received without upload or download issues she has experienced using other tools.

“Hightail is an indispensable application for CopyTec Legal Services. It is secure and reliable, and its graphical user interface is super simple and easy for everyone to use.  I now use Hightail for all sorts of projects, extending well beyond my traditional legal and business client base,” says Shelmadine.

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