OpenText Hightail

Tag: customer support

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Tool tips with Jason Dillard

Tool tips is a regular series where Hightail employees share their life’s most essential apps, online services and websites. Next up is Customer Support Representative, Jason Dillard. Working tool The tool that helps me be a more effective Support Rep is join.me. I love being able to solve customer issues…

Tool tips with Roger Mendoza

Tool tips is a regular series where Hightail employees share their life’s most essential apps, online services and websites. Next up is Customer Support Rep, Roger Mendoza. Working tools We use a variety of tools on our team to assist our customers, but I would say one of the main…

Tool tips with Pia Ramos

Tool tips is a regular series where Hightail employees share their life’s most essential apps, online services and websites. Next up is Customer Support Lead, Pia Ramos. Working tool I manage our Philippines-based support team and use HipChat every day to communicate with them by instant message. I downloaded the…