OpenText Hightail

Tool tips with Victor Becerra

Victor Becerra

May 19, 2016

Victor BecerraTool tips is a regular series where Hightail employees share their life’s most essential apps, online services and websites. Next up is Enterprise Technical Support Engineer, Victor Becerra.

Working tool
Working in Hightail’s Enterprise Support requires me to use a handful of tools and resources to troubleshoot and resolve issues for our Enterprise customers. Accessing our customer support department’s virtual machines with Microsoft Remote Desktop for Mac allows me to use various operating systems and versions to reproduce customer issues and assist with resolving problems. BrowserStack is a very useful web-based tool that allows me to test various scenarios with our site and desktop and mobile apps.

I’ve been on a health/running kick lately and the Nike+ Running app for my phone helps me keep track of my daily runs as well as my distance runs for when I’m training for local races. And all while listening to my favorite jams to keep me going.

General resource
With my daughter and son involved in lots of sports and after-school activities, I use Waze to avoid backups and accidents and find faster alternate routes. It’s my own local traffic advisor. I’m also a foodie and enjoy cooking and watching Food Network to learn new recipes and try different ways to recreate my traditional Mexican heritage recipes.